Outstanding Customer Care – Home Library Service, Solihull Council

on . Posted in 2017 Winners' stories

Outstanding customer care Homes Library ServiceTucked away in the basement at The Core you’ll find the Home Library Service.  Part of Solihull Council’s library services, and run by Gill Masefield and Ian Fellowes, it’s a free service delivering boxes of books to around 230 Solihull residents every 4 weeks.

Gill and Ian describe their jobs quite simply.  “We choose books, we put them in a box and we deliver them to people.”   But listening to them talk and hearing the reactions of the people they visit, you realise that Gill and Ian provide much more than that.

Gill is pictured second left with (from left to right) Anne Hastings, Chief Executive of Age UK Solihull and Jill Griffin and Kate Bunting from Solihull Council's Library Services.

Care Team of the Year – STEPS, Solihull Council

on . Posted in 2017 Winners' stories

Care Team STEPSThe STEPS (Support Towards Employment Progress and Satisfaction) team help people with learning disabilities to find work, whether that’s full time or part time, paid or voluntary.  Led by Jayne Lea, it’s a close knit team who support the 244 people registered with STEPS.  Around 70 people are in paid work and the rest in voluntary roles.  

The team support adults aged 18 upwards, in a variety of roles.  Jayne explains: “it’s not just the traditional ‘working with animals and children’ roles.   The guys we support work in shops, on farms (with alpacas!) in offices, hospitality and even at the cemetery.” 

The STEPS team are pictured with (far left) Viv Tsesmelis, Deputy Director of Partnerships, University Hospitals Birmingham NHS Foundation Trust

Proud moment as Local Hero Millie Skinner receives her award

on . Posted in 2017 Winners' stories

tvMaster hospital award2

Chris Willmott, editor of the Solihull Observer and the official sponsor of the Local Hero Award, had the pleasure – and difficult task – of judging the category. 

"We had so many amazing entries and inspiring stories of people who go truly above and beyond to improve the lives of others," explained Chris. "Simply choosing a shortlist was difficult enough, but then to choose a winner from our fabulous finalists involved serious deliberation. I was, however, delighted to choose the inspirational Millie Skinner as the winner of the Local Hero Award."  

Sadly, Millie was not well on the day of the awards, so Chris went to visit her at St Giles’ Nursing Home to present her with her award and certificate.  Millie was joined by family, friends and fellow members of the Friends of Solihull Hospital for the very proud occasion for all involved.  Chris tells her story below.

photo credit: Jon Mullis

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