"Since starting in the role of Care Navigator in November 2016, I’m really enjoying getting to know people in their homes and finding ways to help them.
I’m based in two GP practices and they identify patients who are over 65 and need more support at home. By visiting the patients, I spend time learning about how they cope with many aspects of life; I also check their homes for fall risks, give advice on preventing falls, refer to specialist services and help people get to social activities.
Everyone has been very welcoming – the patients, their relatives, the GPs and the GP practices’ staff. With each patient, I’ve been able to give information and access to services that they didn’t know about before."