Beverley Miles, Phoenix House Extra Care Service Winner: Outstanding Initiative in Supported Living Award

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Staff at Phoenix House work as a team to improve the lives of its residents. They carry out their work with care, enthusiasm and positive leadership from staff such as Association Scheme Manager, Beverley Miles.

Phoenix House, an Extra Care housing scheme, is based in Shirley and provides individual apartments for older people who want to live on their own but may need personal care and support.

The team offer a range of activities and have links with other organisations, including the Council's Solihull Active team. Through this connection a new activity was introduced called Boccia – a game similar to bowls but is seated.

Beverley Miles, Association Scheme Manager for Phoenix HouseExtra Care Service, said:

“When Andy came in and told us all about Boccia we thought it sounded great, but we weren’t sure if the residents would get involved or like it. As it was different to some of the other activities they were used to, but they took to it like a duck to water. It was great to see them take on something new with such enthusiasm.

“They all play twice a week, and it’s really helped them socially and physically. They have good fun when they’re playing and can get quite competitive – which adds to the atmosphere. You often hear them getting involved in decisions that they feel aren’t as they should be – it’s quite funny at times. It’s great to hear them being so interactive with the game and each other.

“We’ve noticed a real difference with the residents since they’ve started playing. The social aspect has been obvious, people are chatting, having good conversations and meeting new people. It’s really helped those who were a little quieter –and has helped some people to come out of their shell. As a result of the game, people are more likely to try other things, which has helped with their self-confidence.

“There’s also been success health-wise. Physically it’s really helped residents with mobility, concentration and movement. And in terms of their overall wellbeing, some of our residents seem happier within themselves. It really has made a positive difference to the residents' lives here. We’ve seen friendships blossom through playing Boccia – and people just look happier and healthier – it’s lovely to see.

“It’s a real privilege to receive the Outstanding Initiative in Supported Living Award. As a team we’re very proud and accept this award on behalf of all at Phoenix House that have helped with this scheme. Can I also take this opportunity to give a special thank you to my assistant, Jo O'Brien. Jo’s done a lot of work to make it all happen.  And the icing on the cake is… the residents recently won a cup for their Boccia skills, which is great, we’re all so proud of them.”

Staff at Phoenix House strive to achieve compassionate, holistic care carried out with dignity and respect for their residents. They are committed to positive leadership in order to create a happy vibrant community for those that live there.

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