Solihull Connect is Solihull Council’s Customer Contact Service. Whatever the enquiry, the staff always aim to get it right first time – and they usually do. This is thanks to the breadth and depth of knowledge of 30 call handlers in the Solihull Connect Contact Centre and 25 team members based at various walk-in locations ready to talk to people face to face.
Many of the best ideas are quite simple. That’s certainly the case with the monthly open-house events hosted by Steve and Tina Hands. Just by welcoming anyone living nearby into their home on a regular basis they’ve generated a real sense of community that is making an enormous difference to people, particularly older residents.