Activating Solihull

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Update July 2018: The Patient Activation project has transferred to NHS Birmingham and Solihull Clinical Commissioning Group. To find out more please contact This email address is being protected from spambots. You need JavaScript enabled to view it. at the CCG.  The information on this page is no longer being updated.

In Solihull we are piloting an approach called Patient Activation. It is part of NHS England’s self-care support programme, helping people with long term conditions like diabetes and asthma to feel more in charge of their health and care.

This is a five year programme and we are at a very early stage in Solihull.   We are currently working with a small group of professionals, service users and patients to test out the approach.  We will be sharing learning about the project as it progresses.   Read the story so far to find out more.

The story so far

NEW - Health coaching

Talking to people in a way that acknowledges their expertise, and puts them in the driving seat, helps people better manage their own health and care.   If you’re looking for ideas on how to do this, read this information on health coaching which is based on the science of behaviour change or download the resource guide.

June 2017 - Second Activating Solihull workshop

Working with our pathfinder sites we started to develop a local Activating Solihull toolkit.

March 2017 - First Activating Solihull workshop

The aim for our first workshop was to start raising awareness and recruit our pathfinder sites for the project.    Here are the video highlights. 

And this is what people said about the workshop:

Great initiative.  I’ll be fully supporting this in my practice.

Focus on person-centred is the most important thing.

Love that this is driven from a patient-centred point of view.

What is Patient Activation?

Patient Activation describes the knowledge, skills and confidence a person has in managing their own health and care. Understanding these levels can help you to tailor the amount and type of support you provide to your patients and service users.  

Watch this video to find out how Sheffield GP, Dr Ollie Hart, is using patient activation or read on below

What do the different levels of activation mean?

People who have low levels of activation are less likely to play an active role in staying healthy. They are less likely to seek help when they need it, less likely to follow professional advice or to manage their health when they are no longer being treated. Their lack of confidence and their experience of failing to manage their health often means that they prefer not to think about it.

People with low activation levels are more likely to attend accident and emergency departments, to be hospitalised or to be re-admitted to hospital after being discharged.

When people are supported to be more activated they benefit from better health and care outcomes, improved experiences of care and fewer unplanned care admissions.

How do you measure Patient Activation?

As part of the NHS England programme, we have access to 45,000 licenses to use a tool called the Patient Activation Measure or PAM.   The Patient Activation Measure (PAM) is a validated, commercially licenced tool.  It helps to measure the spectrum of people’s skills, knowledge and confidence and captures the extent to which they feel engaged and confident in taking care of their condition.

Individuals are asked to complete a short survey and based on their responses, they receive a PAM score (between 0 and 100). The resulting score places the individual at one of four levels of activation, each of which reveals insight into a range of health-related characteristics, including behaviours and outcomes.

PAM downloadable materials

If you're interested in using Patient Activation, have a look at some of the material below.

PAM questionnaire

PAM questionnaire (carer version)

PAM scoresheet

PAM poster (level 1)

PAM poster (level 2)

PAM poster (level 3)

PAM poster (level 4)







Our Partners

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