Cookies

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What are cookies?

Cookies are small text files located in browser directories. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your PC. The next time you visit that site, your PC checks to see if it has a cookie that is relevant (that is, one containing the site name) and sends the information contained in that cookie back to the site. The site then 'knows' that you have been there before, and in some cases, tailors what pops up on screen to take account of that fact.

Are they good or bad?

They are beneficial because they can record preferences and store data (e.g. what's in your online shopping cart). They can make sites easier to navigate and create a more personal browsing experience. The negative aspect of cookies is that information about you, however benign, is collected and stored by a website and can be used to market services to you or shared with a third party who may wish to do the same.

General cookie information for website users

http://www.allaboutcookies.org/

You can control and manage cookies on your own computer or device

Information on how you can manage/block cookies on your own device http://www.allaboutcookies.org/manage-cookies/

The cookies used on this site:

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Commitment of people working across the health and care system

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We continue to be inspired by the energy, enthusiasm and passion of our staff - those working across health and social care in Solihull - in how they are embracing change that improves care for Solihull people.

Links to follow.

What we’re inspired by

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Across the borough individuals, communities and organisations are leading change that improves health and independence for people living in Solihull.

We recognise and celebrate these inspiring achievements at the Solihull Together Awards ceremony. You can read about winners from 2018 or previous years' winners below:

What we’ve achieved

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We're proud to have achieved improvements to the way Solihull's health and social care partners are delivering care to local people. Here's what has been achieved as a result of partners coming together, uniting under a single vision:

Community Advice Hubs

Solihull’s two Community Advice Hubs, based at Chelmsley Wood library and The Core, are the places to go for face to face information, advice and support. Run by Age UK Solihull, the Hubs bring together expertise from local voluntary organisations. They offer support and advice to residents on a wide range of topics, including independent living, benefits and grants, support for carers and mental health issues.

Our two hubs are:

  • Community Advice Hub (north) Chelmsley Wood Library, 10 West Mall, Chelmsley Wood Shopping Centre B37 5TN
  • Community Advice Hub (south) The Core, Homer Road, Solihull B91 3RG

Read more on the MyLife portal. Or, read about the hubs' first birthday celebrations. More information is also available on page 12 of Solihull Council's 'Your Solihull' autumn 2016 edition.

Better Living Centre

The Better Living Centre, based on the Elmdon Trading Estate, offers four services under one roof:

  • Community equipment and wheelchair service
  • Occupational therapy
  • Assistive Technology and Useful Gadgets
  • Solihull Community Housing’s Safe and Sound service

Staff at the Better Living Centre offer free, impartial advice about independent living and provide demonstrations of useful gadgets, adaptations and equipment.

Address:

  • Unit 4, Elmdon Trading Estate, Bickenhill Lane, Solihull B37 7HE Link for more information:

More information is available on the MyLife portal. Experience the Better Living Centre at this link.


Solihull MyLife

Solihull MyLife is a website managed by Solihull Council which provides comprehensive advice and information on local services available to help residents live a healthy, happy and independent life. 

Visit the portal now: https://solihull.mylifeportal.co.uk.

Urgent Care Centre

Solihull Hospital is continuing its journey to having a full Urgent Care Centre on site. The Urgent Primary Care service provides an urgent ‘see and treat’ service for patients with minor illnesses. This service is for patients without a prior booked appointment. The Booked Primary Care service is for patients who have had an appointment booked for them, either via 111, their GP out-of-hours service or in some instances at the Urgent Primary Care service.

Address:

  • Solihull Hospital, Lode Lane Solihull B91 2JL

Read more about the centre.

Accessibility statement for the Solihull Together website

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This accessibility statement applies to the Solihull Together website.

This website is run by Midlands and Lancashire Commissioning Support Unit (MLCSU). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

 

How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • call: 0121 612 1500

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact This email address is being protected from spambots. You need JavaScript enabled to view it..

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to This email address is being protected from spambots. You need JavaScript enabled to view it..

Technical information about this website’s accessibility

Solihull Together are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 01.07.2020. It was last reviewed on 01.07.2020.

This website was last tested on 01.07.2020. The test was carried out by MLCSU.

We have tested the homepage, content pages and custom pages (searches, custom functionality) by doing the below:

  • change colours, contrast levels and fonts 
  • zoom in up to 300% without the text spilling off the screen 
  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

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Our Partners

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