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Over the past three years plans have been underway to introduce a new urgent care centre at Solihull Hospital. This is to streamline the current services which are offered across three services located in and around the hospital site.

A new urgent care model will maintain the services already offered as well as bring together those services under one roof on the hospital site. Part of the next steps in co-location of those services is to relocate the walk-in centre and the services it offers alongside the Minor Injuries Unit.

The fracture clinic at Solihull Hospital has moved to the south end of the hospital to make way for the walk-in centre which will move into the former fracture clinic location just inside the north entrance to the hospital.

This plan is at the heart of the Solihull Together Urgent and Emergency Care Vanguard, a partnership of Heart of England Foundation Trust, Birmingham and Solihull Mental Health Foundation Trust, Solihull Metropolitan Borough Council, Solihull CCG and local Primary care.

The service will be operated by Birmingham and District General Practitioner Emergency Room (BADGER), who currently provide all the GP out-of-hours services on the Solihull Hospital site. BADGER has long established working arrangements with the walk-in centre and Heart of England Foundation Trust who manage Solihull Hospital. The new service will come into effect on Saturday, 29 October 2016. 

Staff from the current walk-in centre will be informed and their jobs will be protected in line with TUPE regulations. All parties are working together and will also include NHS 111 to ensure that a robust urgent primary care service is maintained. We are confident they will continue to provide a high level of care for those patients with minor illnesses and injuries needing urgent access to treatments without a prior appointment.

This means that the current walk-in centre on Lode Lane situated in the hospital car park to the front of the hospital will close on Friday 28 October 2016.

Solihull CCG would like to express gratitude to the current provider of the walk-in centre, Bernays and Whitehouse, for an excellent service for more than seven years. Bernays and Whitehouse will cease to provide their walk-in services on Friday 28 October 2016. The temporary building from which they operated located in the hospital car park will close on that day.

Bernays and Whitehouse also hold a registered list of 2,337 patients at the walk-in centre and this list cannot be transferred to the new service. Patients currently registered at the Walk-In Centre will need to register with an alternative GP practice.

Patients who are currently registered at the walk-in centre will have received an individual letter to explain the changes and the need for them to register with an alternative GP practice. We will make sure that patients have all the necessary information to make their choice in changing GPs and where to register. There are 10 practices within two miles of the current Walk-In Centre.

Patients registered to the current walk-in centre can also find more information available on our website In addition, some patient meetings have been arranged.

Posters will be on display in the existing walk-in centre, in the hospital and other key locations in Solihull to help advise people of the changes. Further information will be available on the CCG and Solihull Hospital websites:

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